Each spa is a kiosk-type building with a concrete and tile tub. First, you will enter the enclosure along with your dog, closing the door behind you. This feature allows you to have both hands free, keeping your dog safe and secure. The kiosk is run by inserting a credit card, so you only pay for the amount you use. Each user can sanitize the tub, rinse their pet, or use one of three organic shampoos. The shampoos and water are dispensed through the same nozzle, so it is easy to change gears back to rinsing. The water is temperature controlled for year-round comfort. To dry off, you can use the ambient-temperature blow dryer supplied or your own towel.